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Shipping & Returns Shipping & Returns

1) Where do we deliver?
2) Delivery periods
3) Customs information
4) Delivery charges
5) Delivery options (Different delivery and billing addresses?)
6) Tracking your order

1) Where do we deliver?

We deliver to Switzerland and Liechtenstein, countries in the European Union and the United States. Please consult us for other countries.

2) Delivery periods

In Switzerland and Liechtenstein, we will generally deliver your order within 4 days of receiving your order, within the limit of stocks available or unless you hear from us to the contrary.
Delivery periods for items sent abroad depend on the postal service in each country passed through. You should expect delivery to take between one and two weeks after your order has been received.
For your rush orders, we can carry out a priority sending, with increase of the consequently tariffs.

3) Customs information

Customs documents for all packages sent abroad show the total value of the contents of the order and a description of the items.
Customs shall be payable from the moment that the package reaches its country of destination. You must pay any additional customs clearance duty. We have no control whatsoever over this duty and cannot budget for it, as customs policies vary significantly from one country to the next.

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4) Delivery charges

Switzerland and Liechtenstein:

up to 2kg, 6,00CHF;
up to 5kg, 8,00CHF;
up to 10kg, 11,00CHF;
up to 20kg, 16,00CHF;
up to 30kg, 23,00CHF;(maximum weight per delivery)

France, Germany, Austria, Belgium, Italy, Netherlands

up to 2kg, 29,00CHF;
up to 3kg, 32,00CHF;
up to 4kg, 35,00CHF;
up to 5kg, 38,00CHF;
then 1,00CHF per additional kg, up to 30kg (maximum weight per delivery)

Denmark, Spain, Finland, UK, Greece, Portugal, Norway

up to 2kg, 34,00CHF;
up to 3kg, 38,00CHF;
up to 4kg, 42,00CHF;
up to 5kg, 46,00CHF;
up to 6kg, 49,00CHF;
up to 7kg, 52,00CHF;
up to 8kg, 55,00CHF;
up to 9kg, 58,00CHF;
up to 10kg, 61,00CHF;
up to 11kg, 63,00CHF;
up to 12kg, 65,00CHF;
up to 13kg, 67,00CHF;
up to 14kg, 69,00CHF;
up to 15kg, 71,00CHF;
then 1,00CHF per additional kg, up to 30kg (maximum weight per delivery)

United States

up to 2kg, 38,00CHF;
up to 3kg, 44,00CHF;
up to 4kg, 50,00CHF;
up to 5kg, 56,00CHF;
up to 6kg, 62,00CHF;
up to 7kg, 68,00CHF;
up to 8kg, 74,00CHF;
up to 9kg, 80,00CHF;
up to 10kg, 86,00CHF;
up to 11kg, 92,00CHF;
up to 12kg, 98,00CHF;
up to 13kg, 104,00CHF;
up to 14kg, 110,00CHF;
up to 15kg, 116,00CHF;
up to 16kg, 121,00CHF;
up to 17kg, 126,00CHF;
up to 18kg, 131,00CHF;
up to 19kg, 136,00CHF;
up to 20kg, 141,00CHF;
up to 21kg, 145,00CHF;
up to 22kg, 149,00CHF;
up to 23kg, 153,00CHF;
up to 24kg, 157,00CHF;
up to 25kg, 161,00CHF;
up to 26kg, 165,00CHF;
up to 27kg, 169,00CHF;
up to 28kg, 173,00CHF;
up to 29kg, 177,00CHF;
up to 30kg, 181,00CHF (maximum weight per delivery)

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5) Delivery options

Different delivery and billing addresses?
No problem! When placing your order, you can choose a different address for delivery. You are provided with an address book in which you can enter the details of people to whom you want to send your purchases. Your personalised address book is available whenever you log on to our website.
For convenience, you can specify home delivery or delivery to a place of work - whichever is more practical for the recipient.

6) Tracking your order

What stage is your order at? Which items have already been dispatched? There are several tools that allow you to track the progress of your outstanding orders.

1. E-mail confirming the order
You are informed by e-mail that your order has been accepted. This message contains details of the ordered items and the delivery and billing addresses.

2. Your account on easypaint.ch
Go to your account (link available in the top and bottom left-hand corners on all our pages) to browse the progress of your outstanding orders.
For any additional information on tracking your order, please contact us by e-mailing, or by calling +41 (0)79 453 66 50.

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